In an environment where people have choice, where there is understanding, where they are valued and supported, people will strive to perform. If they have clarity on what is expected of them, how their performance will be monitored and assessed, and how it will be rewarded, they will focus on achieving beyond the expected. Given clarity on how support will be provided if they have need will foster initiative and trust.

Building a performance management system begins with a clear corporate vision that promotes alignment, continuing through a number of steps which include: