Macro Perspectiv - Business Systems Process Mapping & Procedures

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4P's Methodology

4P's Example

Policies & Procedures

Samples

Working on our processes has provided real clarity on how our business operates. We're already using these processes to help new staff get up to speed.
- Maria Fresta
Di Lorenzo Ceramics Pty Ltd

Mapping our job management process has given us insight into how we can operate more efficiently. We expect to make real savings in time and effort.
- Bruce Ricardo
Odyssy Electrical Services

Call 0414 256 499

Here's an example of the 4P's Methodology applied to a Leave Policy. It's important to remember, though, that you're looking at samples. What your business needs will inevitably be different from these. The common thread is the 4 P's - Policy, Process, Procedure and Props.

	There's a lot of legislation around leave and absences, captured in a number of different acts (state and federal) and awards. Then there are certified or workplace agreements. And of course, you'll want to put your values to work to build the culture you want. The policy document captures all of this in the language and terminology you use.
	Everyone knows how it works... but do they really? Mapping the process captures the process you use now, and allows you to look for ways to improve it in the future. Just as importantly, the process flow chart allows you to look for control and compliance points - how well you meet the policy requirements. Lastly, the chart provides the basis for a process audit.
	How will we put the process (and policy) into action? The procedure explains in detail how the process will be put into practice. No general terms here - we're into specifics, but never lose sight of the KISS principle. Description and illustration are added where required - no room for errors.
	The props give us the means to fill in all the gaps. Think of them all: leave form, a laminated chart for the lunch room showing how the process works, letters regarding exhausted or nearly exhausted entitlements, notices on anniversary entitlement increases, enquiry letters, management reports, etc. Here's the support you need to implement the policy consistently across your business.

Our focus is always on building what your business needs.

Our experience includes mapping the entire mortgage management process, producing procedure manuals and conducting the related training for a major international bank. But we've also worked on the bakehouse procedures for a medium sized patisserie and production processes for a mid-sized fibreglass manufacturer, procedures for a small electrical services provider, to mention a few. The needs of each of these clients were very different - definitely no room for a one size fits all approach.

We will always be guided by consideration of your purpose in creating your 4 P's, such as the risks you wish to avoid and the controls you use to manage them, the lessons you've learned from past experiences, the future you're working towards, and the expertise of the process users.

Macro Perspectiv Pty Ltd 39 Dawes Avenue Castle Hill NSW 2154 Australia info@perspectiv.com.au
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